If you are unhappy with the way your claim is being handled you should follow the procedure shown overleaf to make your complaint.

Underwriters at Lloyd’s are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Further details can be found on the Financial Services Register at www.fca.org.uk/registerAny cost of repair or replacement which would improve an insured item beyond its condition immediately before the occurrence of the loss or damage leading to a claim being made. When the Underwriter settles a claim for the replacement of an item, or where the sum insured is used up in its repair, the premium for that item will be deemed to have been utilised and all cover on that item will cease with immediate effect.

Any losses from baggage, clothing or other belongings unless such baggage, clothing or belonging is being carried by hand or worn by the Assured or by any other person to whom the Assured has given the insured item as a gift. Underwriters at Lloyd’s are members of the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if the Underwriters are unable to meet their obligations to you under this contract. If you were entitled to compensation under the Scheme, the level and extent of the compensation would depend on the nature of this contract. Further Information about the scheme is available from the Financial Services Compensation Scheme 10th Floor, Beaufort House, 15 St. Botolph Street, London EC3A 7QU. In Japan, the GM-110BB-1AJF and GM-2100BB-1AJF will have a price of 29,700 yen each (tax included). These models are also expected to be released worldwide. Cover beyond the period of this insurance may be arranged through T H March & Co Limited or via www.thmarch.co.uk All products arrive with an official manufacturer's warranty, this insurance option is added protection against accidental loss, damage or theft.The insurance covers you against accidental loss, damage or theft. Items are covered Nation wide and up to 30 consecutive days abroad each year the insurance runs, in the event you wish to make a claim and the claim is accepted, you won't have to pay any excess fees.